Frequently Asked Questions
Basic Reward Info
Why Do You Ask For My Phone Number?
We may need to contact you if your card is returned to us, or there is a question about your Rewards Account.
What happens if I forget my card?
If this happens, you may go to customer service and points will be issued onto your account.
Do I Need to Keep Track of My Points or Receipts?
NO! You do not have to keep your receipts, but you will see your current Points Balance displayed on your receipt each time you shop.
How Do I Check My Points Balance?
There are 4 ways to find out your point balance:
- Online – If your not signed in – Click “Card Balance”.
- Online – If you have registered online and sign in – Go to “My Rewards”
- The bottom of your receipt every time you shop
- Have Customer Service or a cashier scan your card.
How Do I Spend My Points
You have options on how you would like to spend your points. You can redeem points for additional savings (over and above the regular weekly specials) in the store on a variety of different products. Keep an eye out for these special offers! And don’t worry; you don’t need to remind the cashier when you check out. If you have enough points and have picked up a qualifying item, the cashier will know to ask if you’d like to spend your points on the discounted item.
What If I Lose My Card?
Please see Customer Service for a replacement. They will transfer your existing points balance to a new card.
Shoud Everyone in My Household Get Their Own Card?
No. Your card has 3 key tags. Give the other members of your household one, so all of your points will go to the same account. Watch how fast they add up!
Will My Personal Information Be Sold?
Absolutely Not! The Rewards Program and your information managed by Loyalty Lane, INC., with a very close working relationship between the two companies. None of the you give us will EVER be sold, rented, or shared by either company or its employees or associates.
If I Give My Email Address, Are You Going to Fill My Inbox?
No. When you initially enroll, we will send you a welcome email. After that, we will send one when we change the current Point Specials. (We don’t like our inbox full of ads and we’re not going to fill yours.) If you ever have any suggestions for things you may find of interest or of use to be included in the same email, please let us know.
Is This a Limited Time Promotion
No. This is not a limited-time or temporary promotion. This program is committed to provide for out customers.
Digital Coupon Rules
Do Digital Coupons Double?
Digital coupons do not double.
Can I use the same coupon more than once?
No. Once you have used the coupon you downloaded it will no longer work with an additional savings
Can I use paper coupons as well as digital coupons on the same item?
Coupons are limited to one per item of savings. Digital coupons and paper coupons may not be combined on the purchase of a single item for savings.
What if there were more than one coupon of the same item that I can download. Can I use both coupons on one item?
No. Coupons can only go for 1 redeemable item. You can buy the same items to redeem the additional coupon.